Privacy Policy

1. Information We Collect

We collect information to provide better services to all our users. The types of information we gather include:

• Personal Information: Includes name, email address, and contact details you provide when signing up for our services or contacting our support team.
• Customer Interaction Data: Information derived from the analysis of customer support interactions, processed through our AI models to generate insights.
• Technical Data: Includes IP addresses, browser types, and cookies that help us understand how you interact with our services and enable us to improve user experience.

2. How We Use Your Information

• To Provide Services: Enhancing our AI-driven insights and ensuring effective service delivery.
• For Improvement and Development: Analyzing usage to improve our technology and develop new features.
• Customer Support: Addressing your queries and ensuring a smooth user experience.
• Marketing: With your consent, sending you updates and information about new services and features.

3. Sharing of Information

We do not share your personal information with third parties except:

• Service Providers: Entities that help us with services such as data analysis, email delivery, and hosting services.
• Legal Obligations: When required by law or to protect the rights and safety of our users and the public.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition.

4. How Long Do We Keep Your Data

‍We only retain the personal data collected from you for as long as you are using our Services or otherwise for a limited period of time as long as we need it to fulfil the purposes for which we have initially collected it, unless otherwise required by law. If we process your data with your consent, we may agree on a different retention period.

5. Where Do We Store Your Data

‍We process your personal data mainly in servers located in the European Union. In case your personal data should be transferred outside the European Union steps are taken to make sure the transfer is secure.

‍6. Data Security

We implement appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data.

7. Your Rights

You have the right to access, update, and delete your personal information. You can exercise these rights by contacting us directly.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.

9. Contact Us

If you have any questions about this privacy policy, please contact us at hello@yera.io.

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